Care location with TV and internet per resident

The challenge

• Residents had individual subscriptions and every room worked slightly differently.
• The technical team could not resolve problems remotely.
• Staff systems and resident internet ran across each other.
• New residents always had to wait for an engineer.

Our approach

1. 01

   One connection per room

   Every room has a single connection carrying both television and internet, with a fixed channel list and a simple remote control.

2. 02

   Separated networks

   Residents, staff and equipment sit in separate segments, so care systems are never affected by resident usage.

3. 03

   Self-service activation

   The technical team activates or blocks a room themselves in the portal; an engineer visit is no longer required.

4. 04

   Management and monitoring

   Faults arrive with us and with the technical team at the same time, so ownership is always clear.

The result

• Every room works the same way, which sharply reduces questions from residents and family.
• New residents are online immediately, with no waiting time.
• Care systems run separately from resident traffic.
• One contract for TV, internet and management.

“We can switch on a room ourselves now. That saves us time every single week.”

In pictures